Issues with Sky Device Support

[kennetham]

Can some kind person explain why my Sky purchased phone (Samsung Galaxy A57 G5) DOES NOT APPEAR in the long list of Samsung phones on the Sky Device Support page on the MySky app.  Sky are still currently selling this model.

Thanks

In anticipation...

[LauraMac38 · Accepted solution]

Hi,
 

Thanks for reaching out.
 

The most likely explanation is that the My Sky Device Support list hasn't been updated to include your device yet. I'm sorry for any inconvenience this has caused.

I can see that you're getting support from our Community members on this thread https://helpforum.sky.com/t5/Sky-Mobile/8Unable-to-make-or-recieve-calls-texting-email-internet-acce...