If using a different web browser doesn't work then you will need to call Sky. If you haven't already make sure you let them know about the stolen phone so they can block it and the sim.
150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:
https://www.sky.com/help/home
When you do call say nothing when the bot speaks to you about what your call is about as it should then route you to somebody.
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