Issue transferring existing sky number to new sky e-SIM

[Sam1000]

Hi,

I have received a text message advising that the transfer of my original sky number to the new e-SIM I installed for the new Sky device (Samsung Galaxy Z Flip 😎 was not successful. Could you please advise how I can resolve this please. Thank you 

kind regards

Samantha Hammett

[Allan95]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[Sam1000]

I thought I followed all the right steps to replace my existing handset and plan for a new one (both sky) and retain my number. But something has gone wrong and I've ended up with a new e-sim and number for the new plan and device and I need this changing

[GD1]

@Sam1000  You need to engage with the Chat invite sent as you raised an issues yesterday, i've merged your latest post to this thread.