Issue linking sky id

[Chrisr19955]

Every time I am trying to link my sky if its coming up details cannot be found even though they are correct

[caesarome]

@Chrisr19955 

What details are you providing, payment details, postcode etc...

Have long have you been a Sky mobile customer ?

[Chrisr19955]

I am entering the correct details it is asking for on the page but keep getting errors

[caesarome]

@Chrisr19955 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Chrisr19955.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.