Issue about delivery

[Sadializa]

Hello, 

I ordered iPhone 16 pro max on 19 November, till I didn't get my parcel yet. It's shows like that. What can I do now to get my iPhone? 

Thank you

[GD1]

@Sadializa  You will need to call, we are all customers here.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

[Sadializa]

I did but didn't get any result. No idea what I have to do to get my phone. 

Thank you

[caesarome]

When called them what did they say about your delivery ?

[Sadializa]

I didn't catch them properly. They just ask about sky broadband. No idea which option for customer service. 

[caesarome]

@Sadializa 

Try saying mobile is asked anything by the bot or if that doesn't work when you call back say nothing.

[Sadializa]

What I have to do now. When I track parcel it's show parcel back to sender. They didn't give any update about my parcel. I can't do anything with that. Bit confused it will come or not? 

[Sadializa]

I don't know what I have to do now. Help me regarding this issue please. 

[caesarome]

I'm a customer like you and I gave you advice to call Sky which you will have to do tomorrow now. 

[Sadializa]

Okay, then which option need to tap to speak with customer service person? 

[caesarome]

---

@caesarome wrote:

Try saying mobile if asked anything by the bot or if that doesn't work when you call back say nothing.

---