Ireland postcode not recognized

[olivier3]

Hi there,

I am unable to activate my SIM card as the error code is not recognised online.

Could you please assist me?

Olivier

[olivier3]

*the eircode is not recognised

[63johnw]

Hi @olivier3  to get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat. 

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[SamR4]

@olivier3 Did you get this resolved? I have exactly the same issue and it's still unresolved 

[olivier3]

My issue is still not resolved. Can I get soemone to help?

Thank you

[63johnw]

@olivier3  Did you respond to the chat invite that was sent ? Why could they not resolve your issue ? 

[olivier3]

can you please resend? the link disappeared 

[Lisa-P1987]

Hi there olivier3 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[olivier3]

They're not resolving the eircode issue, but trying to move my number to sky mobile, which start to be a painfull process too.

[SamR4]

@olivier3 I wish you the best of luck. I cancelled my contract this morning , was within the 14 day cooling off period. I'm going to go with Vodafone, costs a little more per month, but it's worth it considering the shocking customer service provided by Sky. The couldn't resolve a simple login issue and had me doing the same trouble shooting steps over and over, on different devices. They clearly had no clue what was wrong and were just following  a script. If I can't login the I can't use their service, so bye bye Sky. 

[olivier3]

Even canceling a service is a frustrating experience. I can’t wait to move on from Sky—I wonder why I started with them in the first place.