Iphone bill

[Teyaa]

I would like a credit refund to my bank account as an active sky account user , i have made a manual payment and the payment also came out of my bank meaning i habe 40£ credit in my sky mobile account 

[Daniel0210]

@Teyaa 
The T's and C's state you should have a direct debit or continuous card payment method set up. You therefore never need to make a manual payment. Once Sky have processed the planned payment they are expecting, a credit should appear on your Sky account for the amount you have overpaid. This credit should automatically be used to pay your next months bill so on that bill date no/less money should be taken from your account. I would suggest NOT making any manual payments unless requested to by Sky.

If you prefer, once your extra payment is showing as a credit, we can perhaps get you some help in getting it refunded (within the standard 3-5 WORKING days) through the Community Messaging Team on here. Let us know on this thread if you want to do that.