Invalid IMEI Repair

[Bambi1989]

I am trying to get a repair done through Samsung's warranty - however, when it asks for my IMEI it states that it is invalid. Why is this the case? How do i rectify this?

[LJB-C]

Good morning @Bambi1989, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141