Internet connection

[AdityaGangaraj]

Hii team this is my latest device Samsung s24 ultra am not able to play my game accurately. Am facing issue with the connection can you please help me with that

[PandJ2020]

You are talking to other customers - without being a bit more specific we cannot advise...

What does playing a game 'accurately' mean?

[AdityaGangaraj]

Wat do u mean am talking to other customers isn't this costumer service and wat i meant with accurately i.e when u play pubg players unknown battle ground my ping is fluctuating like hell am I enough specific now. 

[PandJ2020]

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@AdityaGangaraj wrote:

Wat do u mean am talking to other customers

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Exactly that.

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@AdityaGangaraj wrote:

isn't this costumer service

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 No - you call Sky on 150 for that.

[daveNOS]

@AdityaGangaraj Your ping will always fluctuate when using mobile broadband, there isn't anything Sky or any network can do to stop that.

[AdityaGangaraj]

Then why is it good in my friends mobile even he plays on his mobile broadband anything on this can u say@daveNOS

[daveNOS]

@AdityaGangaraj I stand by what i said, ping will fluctuate on mobile broadband and it can be significant depending on device specs, which network your connected to and what service(3G,4G or 5G), im currently with o2 and have run 3 tests back to back,

1. min 43ms avg77.1 max176ms

2. min 52ms avg92.9 max490ms

3. min46ms avg109.9ms max401ms

All ran using the same server on 4G with a fairly high spec phone, and that was without running any other applications.

If you are not happy with the repsonses here then call Sky and speak to customer service.