1

This discussion topic has been answered Discussion topic: Incorrect charges

Reply
Avatar for Linz58
Level 1 icon
What's this?
This message was authored by: Linz58

Message posted on ‎22 Apr 2026 07:03 AM

Incorrect charges

I swapped an A14 device to S25. It did work on arrival and had to return it. Replacement sent out but being charged for both of them.  

 

Report post
Post 1 of 2
194 Views
0 Likes
Reply
View answer in the context of this discussion

Best Answers
Avatar for 63johnw
Level 16 icon
What's this?
Superuser
This message was authored by: 63johnw Answer

Message posted on ‎22 Apr 2026 07:23 AM

Re: Incorrect charges

Posted by a Superuser, not a Sky employee. Find out more

Hi @Linz58  until the phone has been received and checked by sky (usually takes 2-4 weeks) then you will be charged for both. Any overpayment will be refunded. 

———————————————————————————————

I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here

View this Answer within the discussion

Report post
Post 2 of 2
188 Views
Reply

Did this answer not help you?
Reply

All Replies

Avatar for 63johnw
Level 16 icon
What's this?
Superuser
This message was authored by: 63johnw Answer

Message posted on ‎22 Apr 2026 07:23 AM

Re: Incorrect charges

Posted by a Superuser, not a Sky employee. Find out more

Hi @Linz58  until the phone has been received and checked by sky (usually takes 2-4 weeks) then you will be charged for both. Any overpayment will be refunded. 

———————————————————————————————

I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here
Report post
Post 2 of 2
189 Views
Reply

Did this answer not help you?
Reply