Hi, I’ve received messages saying I’ve hit my £45 data roaming spend cap, but I believe this is an error. I’ve been using a Thailand eSIM for data and had data roaming turned off on my Sky SIM the whole time.
Could you please check if there’s been any data usage on my Sky SIM and look into refunding the charge if it was applied incorrectly?
Posted by a Superuser, not a Sky employee. Find out more
@Izzieholt You aren’t contacting Sky Customer Services here. This is a customer led discussion forum where Sky customers are available to try to help other customers.
It will depend on when you switched off data roaming. You should have switched it off prior to leaving the UK so there's every chance you've actually been charged correctly.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
