I want return my device

[Ramkumar255]

I want return my device

[Daniel0210]

@Ramkumar255 
As long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Dial 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here
https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund
Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.

[Ramkumar255]

I'm recently purchased an iPhone 15 pro max on 7 days ago. I want change my phone to iPhone 16 pro max. Is it possible? 

Is it any extra charges? Please tell me.

[caesarome]

@Ramkumar255 

You don't say if you have received the iphone 15 yet so you will either need to call Sky to cancel the order or if you have received it ask them to arrange it's return under the 30 day colling off period then you can order an iphone 16.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.