I’ve ordered an eSIM and it’s not quite ready. How to activate?

[Geraintwynne]

I've had a new iPad with a sim account. I've been trying for four days to activate the eSIM but I can't progress as through link says it's not quite ready. I have a strong WiFi stable connection and mobile sky signal here is fine. 

[caesarome · Accepted solution]

You will have to call Sky about this.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Say No when asked if you want a text or to go online then stay on the line.

[Geraintwynne]

Thank you