I’ve been trying to get a call to sky to get a refund on my mobile bill but my volume isn’t working

[M+mcmaster]

The volume on my mobile is broken an I can't call sky to get a refund how else can I get in touch 

[PandJ2020]

I believe they will offer a repair in the first instance.

In the meantime I've escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  

Just look out for the blue bubble to start the conversation. 

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Daniel0210]

@M+mcmaster 

Your last post (on Account forum) was escalated to Sky as well but you didn't engage so it was closed. Is this the same matter?

[Greenfingers001]

Thank you for escalating this. We have sent an invite to chat 🙂

[Tom-W19]

Hi M+mcmaster

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.