I recieved an empty box of Iphone 15 with onky data cable init

[Hamza4]

I ordered sky contract mobile for Iphone15 promax . My delievery was about to be done on sat 11 nov 2023 but dpd missed and on sunday 12 they missed again and they delivered on 13 nov monday and when i opened the box there was no phone i was shocked and since then i am in stress the moment i hold the box before opening it was too light and i was getting a weired feeling . I am so disappointed i have contacted sky they said hold for day you enquiry is raised

[63johnw]

Hi @Hamza4  if this has been reported to sky all you can do is wait for the results of their investigation. 

[Hamza4]

It happend exactly in the same manner I recieved only cable inside box with sim card in brown box i got my package from dpd on 13 nov 2023. Did sky sorted 

I am stressed out how this is happening in numbers 

[Daniel0210]

@Hamza4 

Have you already reported this to Sky? 

[Hamza4]

Yes i reported this morning and they have taken my details and they said they gona call me in next 72 hrs for further discussion . I am very worried

[Daniel0210]

@Hamza4 

This will be progressed by a back office team who will liaise with DPD and the warehouse which obviously takes time. You will need to be patient. 

[Squires26]

There is a big issue with customer phones being swithced out, In some instances there are reports that customers have received fake Iphones.

Wait for the outcome of the investigation but please consider that you may need to contact trading standard and the financial obbudsman as Sky oftern play hardball

[Hamza4]

Why this is happening so often I am surprized and worried as well . Not sure whats happening how they are sending empty boxes to people

[Hamza4]

Can you explain what you said in second paragraph i already raised enqiry with sky they said wait for our call we ll get back to you. I saw few post similar to mine  this is happening quite  often in recent past

[Daniel0210]

@Hamza4 

Just realised you had two threads running so they've been merged together to prevent more duplication. 

[Squires26]

Sky will carry out an investigation. Essentially they are hoping to find sufficient proof that the correct phone was sent from the distribution centre. They will likely dismiss your claim and expect you to continue paying for the phone.

Trading standards is an independant body that can help guide consumers through disputes.

[Daniel0210]

Sky will carry out an investigation. Essentially they are hoping to find sufficient proof that the correct phone was sent from the distribution centre. evidence of wrongdoing at either the distribution centre or at DPD. 

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[Hamza4]

Have you seen any case like that where the iphone box has seal or a sticker at back of the box  and when you open it there is nothing in it 

[Squires26]

Search on this community page, there are quite a number of complaints from customers who have similar experiences.

[PandJ2020]

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@Squires26 wrote:

Search on this community page, there are quite a number of complaints from customers who have similar experiences.

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Compared with the number delivered I suspect it's a very small percentage.

Logically, it's either:

1. The correct item was never in the box to start with.

2. The item was switched before or after entering the delivery system.

3. The correct item arrived but the recipient claims otherwise.