Discussion topic: I need a copy of a purchase
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Message posted on 12 Feb 2025 12:50 PM
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I need a copy of a purchase
I need a copy of my iPad 6th generation purchase for a sky protect claim
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Message posted on 12 Feb 2025 12:52 PM
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Re: I need a copy of a purchase
This might help:
https://www.sky.com/help/articles/sky-mobile-proof-of-purchase-insurance-claim-requests
This was posted by a Sky employee previously :
"The proof of usage is your email with the IMEl number on it which you got when you first took the device. That is what insurance companies need. So you need to ask for that, not proof of usage as in the bills."
So look for your credit agreement in your message centre:
https://www.sky.com/mymessages
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 12 Feb 2025 12:53 PM
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Re: I need a copy of a purchase
The proof of usage is your email with the IMEl number on it which you got when you first took the device. That is what insurance companies need. So you need to ask for that, not proof of usage as in the bills etc.
https://www.sky.com/help/articles/sky=mobile-proof-of-purchase-insurance-claim-requests
If it's a loss or theft it may also be a good idea to register on the Immobilise website https://www.immobilise.com
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)
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