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Discussion topic: I need a copy of a purchase

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This message was authored by: Trudi

I need a copy of a purchase

I need a copy of my iPad 6th generation purchase for a sky protect claim

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This message was authored by: caesarome

Re: I need a copy of a purchase

Posted by a Superuser, not a Sky employee. Find out more

This might help:

 

https://www.sky.com/help/articles/sky-mobile-proof-of-purchase-insurance-claim-requests


This was posted by a Sky employee previously :


"The proof of usage is your email with the IMEl number on it which you got when you first took the device. That is what insurance companies need. So you need to ask for that, not proof of usage as in the bills."


So look for your credit agreement in your message centre:
https://www.sky.com/mymessages

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This message was authored by: Daniel0210

Re: I need a copy of a purchase

Posted by a Superuser, not a Sky employee. Find out more

@Trudi 

The proof of usage is your email with the IMEl number on it which you got when you first took the device. That is what insurance companies need. So you need to ask for that, not proof of usage as in the bills etc.

https://www.sky.com/help/articles/sky=mobile-proof-of-purchase-insurance-claim-requests

If it's a loss or theft it may also be a good idea to register on the Immobilise website https://www.immobilise.com

 


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