I’m currently in Germany. I can’t use my data and make calls. Please I need assistance as soon asap

[Ericskyvip]

I'm abroad. I can't use my phone. I still need to make very important calls. Please I need assistance

[63johnw]

Hi @Ericskyvip  have you enabled roaming in your phone settings ? Mobile data on ? Monthly spend cap not set at zero ? Tried other local networks ? 

[Ericskyvip]

Hi mate thanks for your response. I've done all that. Still nothing 

[63johnw]

You are not the first person this week that has had problems in Germany @Ericskyvip as your post has automatically been escalated to sky hopefully they will contact you soon to try and help. Look out for a coloured speech bubble on here inviting you to a private chat. 

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Ericskyvip an invite to chat.

[Ericskyvip]

Can you give me a call please?

[Lisa-P1987]

Unfortunately we cannot make calls, this is via a chat on the Community Forum. 

[Ericskyvip]

Ok can you please help me to get my data and call to work? I need it urgently 

[GD1]

@Ericskyvip  You need to reply to the chat bubble as this is how the CM Messaging team will contact you, it won't be undertaken within this thread.

Do you see a chat bubble?  Have you replied to that?

[caesarome]

Have you responded to the chat invite ?

[Ericskyvip]

No, I'm really struggling. Usually when I have some issues I just call sky up and they do everything for me. Why can't it be like that today?

[caesarome]

You can if you want:

https://helpforum.sky.com/t5/Online-Apps-Email/Going-abroad-Take-Sky-with-you/ba-p/4236715

But this might be something that the phone people can not help you with as Sky has no control over phone networks in Germany.