I got a new phone Friday 24th only started using it Wednesday I have no data left out of 100gb

[Emma3510]

Why had all my 100gb of data gone all of a sudden? 

[63johnw]

Hi @Emma3510  are you sure it's 100Gig not 100meg as many have fallen into that trap ? 

[Emma3510]

I hope so it said 100gb

[Emma3510]

Scrap that it's 100mb what does that mean? 

[Daniel0210]

@Emma3510 

Whatever data amount it was (and I suspect, like @63johnw, it was 100MB not GB), you only get a pro rata amount of data until your first bill, then the full about is available.

[63johnw]

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@Emma3510 wrote:

Scrap that it's 100mb what does that mean? 

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It means you have a tiny amount of data that will be used in minutes on a modern smartphone @Emma3510 so you will need to either top up from your piggybank if you have any other phones on your account or change your monthly plan to more data 

[Emma3510]

They've deffo had me on this one. How do I change my plan without speaking to a robot each time? 

[TimmyBGood]

@Emma3510 

The 100Mb SIM is really intended for where another Sky Mobile user on the same account is accumulating unused data in their 'Piggybank' and can transfer that as a top-up.  By itself, 100Mb is about 8 minutes of Netflix in standard definition, so really not a lot.

[63johnw]

If you use the my sky app or login to your account then go to the mobile tab @Emma3510  find your sim then manage it and see if you can change it there. It may be that you have to wait a while before it will let you. If it won't let you you may have to bite the bullet and call on 150 for help.