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Discussion topic: I didn't want another sim

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Avatar for Ryohei
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This message was authored by: Ryohei

Message posted on ‎19 Jun 2024 05:28 PM

I didn't want another sim

I went onto the Sky site looking to increase my data allowance. Imagine my surprise when I received a totally new SIM! It looks from my Messages that Sky think I'm increasing the number of SIMs I have, but this is NOT the case - I only need one. What do I do?

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎19 Jun 2024 05:29 PM

Re: I didn't want another sim

Posted by a Superuser, not a Sky employee. Find out more

Don't activate the sim you have been sent so it will be cancelled and call Sky on 150 to ask them to change your data package for you.

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Avatar for PandJ2020
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This message was authored by: PandJ2020

Message posted on ‎19 Jun 2024 05:36 PM

Re: I didn't want another sim

Posted by a Superuser, not a Sky employee. Find out more

It sounds like you've ordered an additional SIM instead of managing your current one.

 

You can change your data plan within your account - ensure you select manage on the correct SIM.

I am just another Sky customer and my views are my own even if you don't like the answers
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