I cant find the credit agreement. I recently applied for a iPad , the main sky account for tv phone

[russb1974]

I can't find the credit agreement to sign . I am the main account holder with the sky tv, phone and broadband. My wife also has an account attached to me with a sim only plan , but unable to find the credit agreement to sign . When I click on mobile it just sends me in a loop showing me new phones that are available. I applied for an iPad over the phone 

[caesarome]

Does clicking the button here not work either:

https://www.sky.com/help/articles/signing-a-sky-mobile-credit-agreement

[russb1974]

 

[russb1974]

Just sends me back to this page 

[caesarome]

@russb1974 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to @russb1974.

[Tom-W19]

Hi @russb1974 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.