I cant access my mobile account online

[Kaati3]

I am able to log in to my sky account, but each time I click on 'manage' to view my account, I just get a black screen. Tried seeking help online, but the pages send me round in circles.

[caesarome]

Can you try using a different web browser or device or perhaps try using the MySky app if this isn't what you are using.

[Kaati3]

Thanks for replying, I've tried different browsers and devices, the app lets me sign in but if I click on 'billing' for example, it says something went wrong and then 'the page is restricted.' It appears that I haven't been set up correctly for online access.