I cannot sign contract for credit agreement on sky mobile.

[Elaineann1958]

I have ordered a new phone via sky mobile, all good......except I can't sign the credit agreement!!! I was an hour on th phone yesterday  with an advisor, still couldn't sign it, we tried everything linking my account with sky mobile, that was fine. But everytime I clicked the email kink to sign the agreement, it took me straight back to the page to purchase a mobile???

I have tried everything, nothing works, looking on here, it appears to be a common problem, sky really needs to sort this out. 

If anyone can help I would appreciate it 

[caesarome]

@Elaineann1958 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Tom-W19]

Thanks for escalating. We've sent an invite to Elaineann1958.