I can't swap my device

[L-Dog1999]

I've had my tablet since December 2022, I've been able to swap it for a while now, but every time I try to swap it I'm met with a message saying "It's not you, it's us. Try refreshing or use the link below" every time I add the new device to basket. So I'm stuck not being able to swap my device.

[caesarome]

@L-Dog1999 

Are you still paying for the tablet each month, if you are then the only way around the error message is to call Sky and ask them to place the swap order for you.

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.

[PandJ2020]

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@L-Dog1999 wrote:
So I'm stuck not being able to swap my device.

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You'll need to call Sky to process a swap.