I can’t link my sky ID

[Isabelle9]

I can't link my sky id. I put in the correct bank details, surname and postcode but it keeps saying there's no match in the system "The details entered do not match those we have on record. Please provide us with the details used at time of purchase.". I'm using the link I got in my email but I can't figure out what I'm doing wrong as it i am putting in my details. 

[caesarome]

@Isabelle9 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Isabelle9.

[bonnylol]

Hi Im having the same issue. I cant access my account details at all

[63johnw]

---

@bonnylol wrote:

Hi Im having the same issue. I cant access my account details at all

---

Hi @bonnylol  to get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat. 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @bonnylol.