I can’t find my mobile account online ?

[Steve7471]

I'm trying to view my sky mobile account online but can't find details in my sky id ? 

I need to maybe purchase more data 

[caesarome]

You should be able to see if via the MySky app or online here:

https://www.sky.com/myaccount/mobile

If this doesn't work hjave you linked your account to your Sky ID:

https://www.sky.com/shop/mobile/link-sky-id

[Steve7471]

This has not worked and still waiting on support 

[caesarome]

In what way hasn't it worked and are you saying you have contacted Sky support ?

[Steve7471]

It just say oops .... 

I have contacted them too but no response 

[caesarome]

Would you like Sky's messaging team to contact you tomorrow about this, if you do they will make contact via a chat bubble on here.

[Steve7471]

Yes however I won't be able to see it as I have no data when out and will be out all day . It's in work I need the data . So won't be of much use unfortunately 

[caesarome]

If they send you a chat invite you don't have to respond to it straight away as you have 48 hours to respond to it.

If you need data then call Sky on 150 for help with this, say nothing when asked about your call.

[Steve7471]

Ok great thank you 

[caesarome]

Did you want to be contacted via the chat or are you planning to ask them about this when/if you call them ?