I can't access my Sky Mobile account

[NatalieKen96]

Hello, 

I've been trying to access my mobile account to manage my data, but when I log in, it doesn't load the manage tab, it jumps back to the main page or gives me restriced account, no products with sky. Clearly that's not true. 

Can anyone help please?

[caesarome]

@NatalieKen96 

Has it been working up to now ?

[NatalieKen96]

Yes, it was working fine until a few days ago

[caesarome]

@NatalieKen96 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @NatalieKen96.