I am your customer. Why don't you give me a phone contract?

[Rositsa1994]

I am your customer. Why don't you give me a phone contract?

[PandJ2020]

You are not contacting Sky here - just other customers.

It sounds like you haven't passed the credit check?  (Being an existing customer doesn't guarantee a pass)

[Daniel0210]

@Rositsa1994 
As stated above you may have failed one of the required credit check(s). For a sim deal it’s just a soft credit check, for a device there’s also an enhanced check. Have you had an email stating you've failed the checks? See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile

Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.

Also perhaps check that Sky have the correct spelling of your name.

Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer in which case you’ll need to contact Sky to chase it up.