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Discussion topic: I Can't Download Esim

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This message was authored by: CJR5

Message posted on ‎17 Apr 2026 11:53 PM

I Can't Download Esim

I bought a new phone and transferred my esim from my old phone but then I decided I wanted to keep my old phone but I factory reset the new phone and now I can't get the esim back on my old phone.

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Avatar for 63johnw
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Superuser
This message was authored by: 63johnw

Message posted on ‎18 Apr 2026 06:59 AM

Re: I Can't Download Esim

Posted by a Superuser, not a Sky employee. Find out more

Hi @CJR5  have you looked here ?

 

https://www.sky.com/help/articles/esim-sky-mobile-fix-a-problem

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