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Discussion topic: How long does a swap take to come off my bill

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This message was authored by Thomas2810 This message was authored by: Thomas2810

How long does a swap take to come off my bill

I have my new device and have sent back the old one, I would like to know how long it takes for the price of my bill to go back down as it currently says I will pay just over 100 pound for both phones and my Apple Watch, when will the old phones bill be updated 

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This message was authored by caesarome This message was authored by: caesarome

Re: How long does a swap take to come off my bill

Posted by a Superuser, not a Sky employee. Find out more

It can take 2-3 weeks for a returned device to be processed so it could be a little while depending on when you did this but you would not lose out as it should be back dated to when it was returned.

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