This link explains what you need to do:
https://samsungpromotions.claims/20_days_of_christmas - money back
To put in your claim try uploading a picture of an email about your order and also upload your credit agreement. Put the agreement number in the order number tab without the letters.
Your credit agreement can be found in your message centre:
https://messages.sky.com/message-centre
The claim should be validated within 7 days, cashback received within 30 days more.
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