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Discussion topic: How difficult ur us to get help

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This message was authored by: SteveLeader

Message posted on ‎02 Aug 2025 08:52 PM

How difficult ur us to get help

I am abroad and my mobile data has stopped working after 10 days on all 3 phones that I have. The spend cap has been taken off. Data roaming is on. I've been charged £2 a day for each device. Any advice. Oh and trying to get some support off the virtual assistant is more frustrating than not having any data in the first place. I'm serious considering ditching sky after 23 years
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This message was authored by: Daniel0210

Message posted on ‎02 Aug 2025 08:57 PM

Re: How difficult ur us to get help

Posted by a Superuser, not a Sky employee. Find out more

@SteveLeader 

Roaming is now limited to 25GB per billing period then £2.50 per extra GB so could you have exceeded this limit and the charges for extra data have kicked in? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: SteveLeader

Message posted on ‎02 Aug 2025 09:51 PM

Re: How difficult ur us to get help

Thanks Daniel for your help. Yes I think that right. I've just had to pay extra to get more data for this month. I've paid what I would normally pay even though my balance is 0.00. This seemed to have work.... I wish they would say to do that then I would have done it straight away. Thanks again.

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