Discussion topic: How can I get an old phone which I've paid off years ago removed from my account?

This message was authored by: skypuffy · ‎02 Oct 2022

I would like to know why I still have a very old phone (which was paid off years ago) still on my account? I've called Sky several times and said the account will be updated but it hasn't. This should be taken off and allow me to have that slot if I decide to add a handset?

Do you know why this is the case?

Many thanks......

.............................................................
Sky Customer for 18 years
Sky V.I.P. Diamond

This message was authored by: 63johnw · ‎02 Oct 2022

Hi @skypuffy you can't remove them, they only disappear from your account if they are sent back to sky. They will not stop you adding additional phones in the future.

If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.

View this Answer within the discussion

This message was authored by: 63johnw · ‎02 Oct 2022

Hi @skypuffy you can't remove them, they only disappear from your account if they are sent back to sky. They will not stop you adding additional phones in the future.

If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.

This message was authored by: skypuffy · ‎02 Oct 2022

@63johnw - Many thanks, I'll keep calling Sky to add a handset as most times online it says unable to add a new handset as slots are full...

.............................................................
Sky Customer for 18 years
Sky V.I.P. Diamond

This message was authored by: Robwal · ‎30 Mar 2024

Hi did you get it removed?

This message was authored by: Daniel0210 · ‎30 Mar 2024

@Robwal

Please see the post marked as the answer and if you call Sky an agent can place the order for you.

▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: How can I get an old phone which I've paid off years ago removed from my account?

How can I get an old phone which I've paid off years ago removed from my account?

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Re: How can I get an old phone which I've paid off years ago removed from my account?

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Re: How can I get an old phone which I've paid off years ago removed from my account?

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