Hi I started a mobile contract quite a few months back. I received a new iPhone which had a faulty

[Danielhanson]

Hi I started a mobile contract quite a few months back. I received a new iPhone which had a faulty screen to start with. I sent the phone back and you sent me a new one and for some reason u have sent the other phone back to me. I haven’t used it and have no need for 2 phones however I’ve been paying for both phones ? Could I get the money refunded or taken of future bills and can I return the unused phone ?

[caesarome]

@Danielhanson 

We are custimers here who help each other so you will need to call Sky on this from one of them and the number to use is just 150.

[PandJ2020]

Sky sometimes have a rather bizarre way of dealing with faulty items.

Rather than repair/replace your original phone it seems you've taken out a whole new contract - thus why you are paying for two.

However, now you are past the cooling off period you may have quite a task to convince them to take the original phone back and recredit etc.

If you spoke to them then you may wish to get them to check the recording - or check your mails as a new order would result in mails to the effect...