Hi I’m wanting to swap my phone for a newer model but it’s not letting me swap j

[Lauren51]

Hi I'm wanting to swap my old phone for a newer model last week it was giving me the option to swap but not it's going through like a new phone ? I don't wanna be in contract with 2 phones 

[caesarome]

See if you can do it here (further down the page):

https://www.sky.com/help/articles/sky-mobile-upgrade

If you don't want a new sim then make sure you select the "I do not need a new plan/sim" option.

If you are struggling with this then give Sky a call on the free 150 number to do it.

If sending a phone back to Sky then make sure you get and keep proof of delivery.