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Discussion topic: Help, just ordered phone

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This message was authored by Sineadadele This message was authored by: Sineadadele

Help, just ordered phone

Hi I just ordered a phone on Sky and have been told it was free next day delivery before 9.

 

I've received an confirmation email from sky, but still can't access my order on Mysky on the orders section?

 

it just says contact sky for update/status of your order. Is that completely normal?

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This message was authored by Jojohen This message was authored by: Jojohen

Re: Help, just ordered phone

I have the same

This message was authored by caesarome This message was authored by: caesarome

Re: Help, just ordered phone

Posted by a Superuser, not a Sky employee. Find out more

It's unlikely you will see a next day delivery despite what the website says. This is due to further credit checks that will be carried out and these can take up to 24 hours to be completed. You also have to factor in the availability of the device you ordered.

 

Once the checks are completed if you do not receive an order cancelled email (you will if you have failed the checks) then you should be able to access this link for order updates:

 

https://www.sky.com/ordertracking

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