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Discussion topic: Help active new sim

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Avatar for Demi18
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This message was authored by: Demi18

Message posted on ‎25 Dec 2024 02:36 PM

Help active new sim

please could someone help me activate my daughters new sim

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Avatar for Annie+UK
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Superuser
This message was authored by: Annie+UK

Message posted on ‎25 Dec 2024 02:50 PM

Re: Help active new sim

Posted by a Superuser, not a Sky employee. Find out more

This forum is primarily customer-to-customer help

I am Neurodivergent ❄ Sky+HD ❄ LG NanoCell TV ❄ Xbox Series X ❄ Raspberry Pi 5 (Debian Linux)
My F•A•Qs: Sky Glass ❄ Sky Stream ❄ Sky Go ❄ Sky Plus
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This message was authored by: caesarome

Message posted on ‎25 Dec 2024 04:03 PM

Re: Help active new sim

Posted by a Superuser, not a Sky employee. Find out more

@Demi18 

What issues are you having ?

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This message was authored by: Mharris85

Message posted on ‎25 Dec 2024 07:38 PM

Re: Help active new sim

I'm struggling as well with my sons. It tells me to link to sky ID, then after going through it all, it tells me that it's already linked. Then it takes me to the homepage, I press manage and it goes back to the homepage and I've been going round in circles all day with an upset boy. I'm loathed to put it on here as I'm probably doing something stupid.

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This message was authored by: caesarome

Message posted on ‎25 Dec 2024 07:43 PM

Re: Help active new sim

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@Mharris85 

Are you logged in with your main primary Sky ID and password ?

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This message was authored by: Mharris85

Message posted on ‎25 Dec 2024 07:52 PM

Re: Help active new sim

I've logged out and logged back in around 5 or 6 times over the course of the day, linked to my SkyID more than 15 times and every time it says its linked and takes me to the main page.

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