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Discussion topic: Help active new sim

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Demi18
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Help active new sim

‎25 Dec 2024 02:36 PM

please could someone help me activate my daughters new sim

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Annie+UK
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Superuser
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Re: Help active new sim

‎25 Dec 2024 02:50 PM

Posted by a Superuser, not a Sky employee. Find out more

This forum is primarily customer-to-customer help

Note: I am Neurodivergent, Hardware: Sky+HD ❄ LG UHD TV ❄ Xbox Series X ❄ Amazon Fire HD
My Sky Frequently Asked Questions: Plus ❄ Glass / Stream
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caesarome
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Re: Help active new sim

‎25 Dec 2024 04:03 PM

Posted by a Superuser, not a Sky employee. Find out more

@Demi18 

What issues are you having ?

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Mharris85
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Re: Help active new sim

‎25 Dec 2024 07:38 PM

I'm struggling as well with my sons. It tells me to link to sky ID, then after going through it all, it tells me that it's already linked. Then it takes me to the homepage, I press manage and it goes back to the homepage and I've been going round in circles all day with an upset boy. I'm loathed to put it on here as I'm probably doing something stupid.

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caesarome
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Superuser
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Re: Help active new sim

‎25 Dec 2024 07:43 PM

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@Mharris85 

Are you logged in with your main primary Sky ID and password ?

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Mharris85
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Re: Help active new sim

‎25 Dec 2024 07:52 PM

I've logged out and logged back in around 5 or 6 times over the course of the day, linked to my SkyID more than 15 times and every time it says its linked and takes me to the main page.

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