@Sptheghost
There’s a chance you’ve failed the more in-depth credit check. Sometimes the emails confirming and cancelling the order arrive out of sync. Sky would be able to confirm that’s the reason it was cancelled but not why you failed as they are not allowed to view your credit record, so you could sign up (maybe on a free months trial) at somewhere like Experian or Equifax, which should give you access to your credit record. If you do this you may want to then cancel it before the free month deal finishes.
▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
