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[Mil4]

I made a late payment with my last bill so I was wondering if it has been paid ? 

[PandJ2020]

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@Mil4 wrote:

I made a late payment with my last bill so I was wondering if it has been paid ? 

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We're other customers here so cannot confirm.

Generally, missed DD payments are retried after 10 days.  If you make a payment in that period then it's credit for the following month's bill and the automated collected won't be stopped.

[Daniel0210]

@Mil4 

We don't know. You haven’t contacted Sky by posting here. This is a customer ▶️ customer discussion forum where we try to help other customers.

It may have gone as a credit for next months bill.

The following process applies to everyone …

🟫If you have a Direct Debit set up and the full payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (any manual payment at this point will only go as a credit towards the following months bill).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two at best before they restrict your services.

🟫If you have a Continuous Card payment method set up, if the full payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and I believe only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise on the phone. Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

These links may also provide some advice
https://www.sky.com/help/articles/cost-of-living-support

https://www.sky.com/help/articles/support-with-financial-difficulty