@alan+mckeown
All we can do is to point this out to you:
https://www.sky.com/help/articles/account-takeover
If you receive an unexpected parcel from Sky get in touch with our customer services team immediately. We can give advice on what to do. Don’t send the parcel anywhere except our returns address.
We’ll give you pre-paid returns packaging to send the parcel back to us.
As it was a scam call so to be on the safe side I would change your online password:
https://id.sky.com/change/password
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