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Discussion topic: Get account back please

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This message was authored by: Samity

Get account back please

Is it possible to regain your account when terminated due to none payments after the payments are made? Been unwell in hospital and just getting things back on track.
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This message was authored by: caesarome

Re: Get account back please

Posted by a Superuser, not a Sky employee. Find out more

@Samity 

When was a bill last paid, was it more or less than 56 days ?

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This message was authored by: Samity

Re: Get account back please

I got the email when I came home one day his week of termination and I paid the outstanding balance immediately that day. But I don't have any active services is there a way forward? Please

This message was authored by: Daniel0210

Re: Get account back please

Posted by a Superuser, not a Sky employee. Find out more

@Samity 
If you’re in arrears for 56+ days Sky can fully terminate your subscription so how long were you in arrears?


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: Samity

Re: Get account back please

Definitely longer as I've been in hospital since Christmas unfortunately. 

This message was authored by: Daniel0210

Re: Get account back please

Posted by a Superuser, not a Sky employee. Find out more

@Samity 

Sorry to hear of your health issues. The only thing you can do is call Sky and discuss what they can do. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: Samity

Re: Get account back please

Ok thank you very much for your help it's appreciated 

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