Future Bills

[JayMes1]

I have sent my old phone back as part of a phone swap for an upgraded model. I was told my monthly bills will be £27.95 for 24 months, but my future bills are showing £45. Can someone kindly explain this, please?

[63johnw]

Hi @JayMes1 when did you send your phone back as it takes 2-3 weeks to process then adjust future bills provided the condition of the old phone is as described. If it's been longer than 3 weeks then call sky on 150 for help. 

[JayMes1]

Thank you. I only sent the phone off on Monday 1st July

[caesarome]

If you only set it off yesterday then it is far to early for the device to be processed by the company that handles the returns so as @63johnw @has said you are looking at a few weeks for this to happen.