Discussion topic: Future Bills

This message was authored by: JayMes1 · ‎02 Jul 2024

I have sent my old phone back as part of a phone swap for an upgraded model. I was told my monthly bills will be £27.95 for 24 months, but my future bills are showing £45. Can someone kindly explain this, please?

This message was authored by: 63johnw · ‎02 Jul 2024

Hi @JayMes1 when did you send your phone back as it takes 2-3 weeks to process then adjust future bills provided the condition of the old phone is as described. If it's been longer than 3 weeks then call sky on 150 for help.

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This message was authored by: JayMes1 · ‎02 Jul 2024

Thank you. I only sent the phone off on Monday 1st July

This message was authored by: caesarome · ‎02 Jul 2024

If you only set it off yesterday then it is far to early for the device to be processed by the company that handles the returns so as @63johnw @has said you are looking at a few weeks for this to happen.

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Discussion topic: Future Bills

Future Bills

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