Frustrating from te start and still no action

[Toby27]

Morning All

I signed up, for a £3/month SIM discounted by £2 for the first year in September and was correctly billed £1 per month for the first two months. Plan was (note past tense!) to move my 20+ year O2 account to them.

The number I was allocated was pre-owned and I had numerous calls and texts for someone else (including from Sky!) - these included hospital appointments, a debt agency etc etc 

I phoned customer services and was told the number would be changed, and I received a new "SIM" card. This one was a physical chip instead of the previous "E Sim".

At no point was I told the price would change - they I assume have recordings of the calls that would prove this. 

I now seem to have ended up with two numbers and am being charged for both, the original one is now £2.50 a month, and the new one is more.

I do appreciate the numbers involved are small, but it is the principle of the matter at this point. I have spent hours on the phone with them, raised a complaint which has been allocated a number but is now being ignored.

If anyone can offer any suggestions I'd really appreciate it as I feel like I'm getting nowhere, I keep getting told it will be sorted, and promises of being called back, the whole thing has been a complete fiasco.

Thank you

[caesarome]

@Toby27 

As all mobile number across all mobile networks are recycled this can and does happen so the question has to be asked, why did you not  continue with transferring your O2 number to the esim you had as this would have stopped this ?

[Toby27]

I had 3 months to run on 02, so was planning on doing that just before contract end. (So would be double paying for two months, but it was only £1/month)

[caesarome · Accepted solution]

All you can do is to put in a complaint:

https://www.sky.com/help/complaints

Sky has 8 weeks to resolve this and if they do not within this timescale you can request a deadlock letter that will allow you to take it further.

[Toby27]

Thanks. I have raised a complaint but no responses yet (Been a couple of weeks)