Free Ear Buds

[Ro0R0o]

I upgraded my phone to the S26+ which had the offer for free watch and free ear buds, it explained how to claim the watch, which I have got, but the ear buds state theres nothing to do and it will appear in the order but not the basket, no mention of the ear buds after the phone swap and now Sky are saying they are unable to help.. Has this happened to anyone else?

[caesarome]

@Ro0R0o 

They should be sent automatically stock permitting but you have to wait until at least 30 days before these will be sent so that you are past the cooling off period for the phone.

[Ro0R0o]

Thank you for your reply, it has now been longer the 30 days,Sky just keeps saying they cannot see any emails regarding free ear buds 

[caesarome]

@Ro0R0o 

If you can't track them via your account then I'm not sure there is much you can do.

There was a few similar post a few weeks ago on here about this and I do remember seeing some posts from those who said they did get them.