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Discussion topic: Fraud

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Avatar for ALOO-26
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This message was authored by: ALOO-26

Message posted on ‎15 Sep 2026 04:26 PM

Fraud

Received new phone but didn't order any

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Avatar for PandJ2020
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Superuser
This message was authored by: PandJ2020

Message posted on ‎15 Sep 2026 04:56 PM

Re: Fraud

Posted by a Superuser, not a Sky employee. Find out more
@ALOO-26 wrote:

Received new phone but didn't order any

Not a lot to go on but whatever you do, do not return it to anyone who is not Sky...

I am just another Sky customer and my views are my own even if you don't like the answers
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Avatar for twilight+princess
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This message was authored by: twilight+princess

Message posted on ‎16 Sep 2026 12:14 PM

Re: Fraud

Posted by a Superuser, not a Sky employee. Find out more

Did you receive a call claiming to be from Sky offering a discount - usually 40% - & a free gift for being a loyal customer? If yes then this was a scam. You'll now receive another call stating the incorrect gift has been sent & to return it to an address they will provide or to give it to a courier, please do not do this but instead contact Sky via the 'contact us' link at the bottom of the page & report it, they'll send you a pre-paid label.

Virginia.
I don’t work for Sky.
If I have helped then please leave a like.
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Avatar for GD1
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This message was authored by: GD1

Message posted on ‎16 Sep 2026 12:20 PM

Re: Fraud

Posted by a Superuser, not a Sky employee. Find out more

@ALOO-26  Are you already a Sky customer with other services?   If yes please take a read here and follow the guidance  https://www.sky.com/help/articles/fraud-scams-start

 

If no, and you don't have any active accounts it is possible someone has used a similar email address but incorrectly input your instaead?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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