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Discussion topic: Fraud

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Avatar for LBhu
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This message was authored by: LBhu

Message posted on ‎16 Dec 2025 02:51 PM

Fraud

I've opened a letter today and someone has fraudulently opened a sky mobile account and purchased phones and watches using my name and address but unable to get through to fraud or complaints at sky. Any advise? 

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Avatar for GD1
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Superuser
This message was authored by: GD1

Message posted on ‎16 Dec 2025 03:19 PM

Re: Fraud

Posted by a Superuser, not a Sky employee. Find out more

@LBhu  You would need to persist in calling Sky are per this help guide https://www.sky.com/help/articles/account-takeover

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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