Finalise order

[Daniellb]

Hi,

I am trying to purchase a MacBook using sky mobile. I have chosen the MacBook, data plan (although not sure why I need this). Had my credit approved and went to make thenup front payment and finalise the deal but it does not go through. Obviously I would like to purchase using sky but not sure why his is happening.

any help with be appreciated 

[caesarome]

Did it ask you for an upfront payment after you had placed the order and you are saying you couldn't get any firther after entering your payment details ?

[Daniellb]

Yes, we put the card details in for the upfront payment and after pushing the confirm order button it doesn't do anything or say why it hasn't gone through

[caesarome]

All you can do is to call Sky to see if they can help you with this.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

[Kir]

I am also having this problem, did you manage to get this resolved? 

[caesarome]

@Kir 

Have you tried a different browser, if you have and the same happens then the soloition is what I posted above.