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Discussion topic: Faulty phone

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This message was authored by: Boampongirine

Message posted on ‎22 Jul 2024 09:33 AM

Faulty phone

Sent back a faulty phone to Sky , was told I wouldn't have to pay anything, and now an amount has popped up on my bill.

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎22 Jul 2024 09:43 AM

Re: Faulty phone

Posted by a Superuser, not a Sky employee. Find out more

You do continue paying for the phone if you are waiting for it to be returned to you after it has been repaired so you have been misinformed.

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This message was authored by: Boampongirine

Message posted on ‎22 Jul 2024 09:45 AM

Re: Faulty phone

Not repair , return,as not fit for purpose and verbal agreement,would be no charges.

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Superuser
This message was authored by: caesarome

Message posted on ‎22 Jul 2024 09:48 AM

Re: Faulty phone

Posted by a Superuser, not a Sky employee. Find out more

So did you cancel within the 30 day cooling off period at the start of the contract ?

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