Failing to take payment

[ClairT]

Why do sky keep sending me a message to say they can't take a payment from my account every month but there is always money in my account? I'm thinking of going else where 

[caesarome]

@ClairT 

Do they actually manage to take a payment despite this message ?

[ClairT]

No one has helped me but that's sky for you 

[caesarome]

So you haven't contacted Sky about this ?

Are you payment details up to date and correct ?

[ClairT]

No they don't take the payment, they take it a week later

[ClairT]

Everything is how it should be, as they take it a week later but always fail to take the first time

[caesarome]

Have you contacted Sky about this ?

[ClairT]

I've tried but I don't have time to sit on the phone for hours.

[caesarome]

@ClairT 

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @ClairT.

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.