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Discussion topic: Failed chargeable picture messages
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This message was authored by: vonnielol
Message posted on 20 Sep 2026 09:51 PM
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Failed chargeable picture messages
I have been charged for 3 picture text messages . 2 I know failed so I should see a refund but it's not showing. Does anyone how long this takes?
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This message was authored by: PandJ2020
Posted by a Superuser, not a Sky employee.
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Message posted on 20 Sep 2026 10:58 PM
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Re: Failed chargeable picture messages
If you've been charged then that's that.
Unless Sky have agreed a credit then nothing will be forthcoming.
You are charged for the MMS leaving your device - a failure to fully send (e.g. wrong number) won't necessarily be a valid reason for reversal.
I am just another Sky customer and my views are my own even if you don't like the answers
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