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Discussion topic: Failed chargeable picture messages

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This message was authored by: vonnielol

Failed chargeable picture messages

I have been charged for 3 picture text messages . 2 I know failed so I should see a refund but it's not showing. Does anyone how long this takes? 

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This message was authored by: PandJ2020

Re: Failed chargeable picture messages

Posted by a Superuser, not a Sky employee. Find out more

If you've been charged then that's that.

 

Unless Sky have agreed a credit then nothing will be forthcoming.

 

You are charged for the MMS leaving your device - a failure to fully send (e.g. wrong number) won't necessarily be a valid reason for reversal.

I am just another Sky customer and my views are my own even if you don't like the answers
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